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…of COVID-19 and high delivery fees

COVID-19 has pushed many consumers to jumped on online shopping because it has proven to be the most convenient way of buying during this era as people are cautioned to practice social distancing.

Stay away from overcrowded places and shopping centres are definitely places anyone mindful about their health will be careful about.

Therefore, digital marketing has become an ideal medium for businesses to promote their products and services.

Buying online is fast, easy and stress free as you confirm your order, pay for it before it’s delivered or pay on delivery but does this kind of convenience match with how much the ordinary Ghanaian has to pay as delivery fee?

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Once a while I come across people ranting about how much they paid as delivery charges more than the cost price of the product they actually bought online but I flip over because it doesn’t concern me.

Lo and behold, I got my own share of how it hurts to feel that way. I was practically charged GH¢35  as delivery fee for GH¢ 20 meal I ordered from Adenta to Airport.

Honestly, I complained bitterly and called the food vendor to express my displeasure about the ridiculous fee though they reduced it to GH¢15 in the end, I paid feeling pained.

Note, it was not as if I could not afford the fee but it just did not make sense paying that much. And knowing how much they charge for deliveries in and around Accra, I just could not wrap my head around why this had to be so expensive.

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On this note, I decided to conduct a social media survey on my personal blog, Kuburah Diamonds on Facebook just to be sure I was not over reacting about this particular delivery charge.

Below are the responses I sampled:

Hajia Faa Alfa said: “I think I had the worst experience ever. I bought waakye from Newtown GH¢30 and when the delivery guy got to me, he said delivery alone was GH¢50. So I asked him if what he was delivering was gold, I was so upset to the bone but I gave him the money.”

Another respondent, Jumai Abayor, ordered veils and decided to pick them up herself but the vendor gave them to delivery person and asked that she pay GH¢18 for delivery from Fan milk to Darkuman.

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“I bought Jollof rice at GH¢40 from East Legon to be delivered to me at Labadi. He charged GH¢45 for delivery. I was very sick and hungry so I had no other choice but to pay never again,” Abdulai Fakiha said.

It is clear that some  delivery fees charge by some business owners are becoming more expensive than the item itself.” There are similar experiences of other patrons who make orders.

Zulfawu Muntari, also an online shopper, explained “Because of high prices of delivery fee I have stopped buying online, their prices need to be regulated.”

Meanwhile others have found better ways of lessening the burden on their customers.

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Muhammed Mijin Zealatu, a business owner, said: “When I started producing my own cereals, I did the deliveries myself. It was very stressful honestly but I got the chance to come to a negotiation with my customers so if the location is too far, I bear half of the delivery fee and the customer pays the rest so it wouldn’t cause any problems between them and the delivery guy.”

Another trader also said she had negotiated with the delivery company she worked with in order to manage cost incurred by customers. Others are asking their customers to pick items up themselves if the item does not require too much packaging.

I believe this issue is of much concern to many people especially in this pandemic era. It is not appropriate for business owners to take undue advantage of their patrons in the name of delivery fee.

Undoubtedly, most start ups  – small to medium scale businesses fall largely on delivery services to run their day to day activities. However, they need not fleece their patrons. I suggest they take a second look at their charges.

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Adizah Kuburah Braimah

Social Commentator @Kuburah Diamonds

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 Mysteries of this world

 A young boy was travel­ling on a school trip to Mountain Afadja and his younger brother asked him to buy him meat pie when returning home from the journey. On their way back to Accra, he saw a vendor with meat pie and he moved quickly towards the front of the vehicle to buy one through the window.

A few seconds later, a ve­hicle smashed into the back of the bus where he was moments before and the af­termath was a disaster. His desire to honour his promise to his younger brother, saved him from death.

A lot of the students at the rear area of the bus died. Such is life and certain things are inexplicable. What made him see the meat pie ven­dor and leave the back seat towards the front of the bus, moments before the heavy truck crashed into the rear of the bus?

There are happenings in life that does not simply make sense and if you try to apply logical reasoning to them, they fail to explain why what happened.

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Recently a young man who was working at a construc­tion site decided to stop work briefly to get something to eat. On his way returning back, the whole three story building that he was working in had completely collapsed with a couple of his col­leagues under the rubble.

Again the question is, why did he not delay his going out of the building for a few min­utes which would have made him a victim of the incident? No logical explanation to this.

A cousin of mine was living in Takoradi during the early days of the 31st December revolution. One morning on his way to work, he was stopped by a soldier holding a gun and he told my cousin to get unto a truck parked by the roadside, ostensibly to join others already onboard to go do some job.

He was annoyed by some­one just ordering him simply because he had authority. He brushed the gun aside and went past the truck heading towards his shop. According to him he heard behind him a gun being clocked and then he heard a soft voice telling him not to look back but con­tinue along. He then hear people shouting “oh, oh” but he did not turn around to look back.

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The place was a short distance from his refrigera­tion repair shop so he soon reached his shop. A few minutes after sitting down in front of his shop, people came rushing to him enquir­ing where he got his ‘power’ from. He asked them what they were talking about and they told him that the soldier clocked his gun to shoot him but as he suddenly started collapsing unto the ground.

This led them to believe that my cousin have some kind of juju powers, hence they asked him where he went for spiritual fortifica­tion. The intriguing question is, whose voice did he hear ordering him not to look back? It still baffles him up to this day.

The June 3rd disaster is another instance of a deliv­erance from certain death that my brother-in-law experienced. That afternoon he had gone to buy items for his JHS 3 son and as usual when going home, had gone to a store where he has some friends to chat with them for a while before going home.

After some few minutes, he decided to go home since he had been drenched by the drizzling that came after the earlier heavy rainfall. When he got home about 35 minutes later, he switched on the TV and a fire disas­ter that has burnt people to death as well as destroyed a fuel station, vehicles and buildings near the filling station, including the store where he had stopped to chat a short while ago. A voice had convinced him to leave the place and that was what saved him.

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Being a Christian, I would attribute it to God but why he choose to deal with cer­tain individuals and deliver them and the criteria for selection, is a mystery

By Laud Kissi-Mensah

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Navigating your emotional landscape: A journey of self-discovery and healing

Introduction

Our emotional landscape is a vast and intricate terrain, shaped by our experiences, thoughts, beliefs, and memories. It’s a world where our emotions, both con­scious and unconscious reside, influencing our relationships, decisions, and overall well-be­ing.

In this article, we’ll explore the concept of the emotional landscape, its components, and how understanding it can lead to greater self-awareness, emotional regulation, and healing.

The components of the emotional landscape

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Our emotional landscape consists of various regions, each representing a different emotional state. These regions are shaped by our:

– Life experiences: Trauma, relationships, and significant events.

– Thoughts and beliefs: Posi­tive or negative self-talk.

– Emotions: Joy, sadness, anger, fear, and more.

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– Memories: Happy, painful, or neutral.

– Coping mechanisms: Healthy or unhealthy strategies for managing emotions.

Exploring your emotional landscape

To navigate your emotional landscape, start by:

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– Identifying emotional pat­terns and triggers.

– Recognising areas for growth and healing.

– Developing emotional awareness and regulation.

– Cultivating self-compassion and acceptance.

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Benefits of understanding your emotional landscape

By exploring and understand­ing your emotional landscape, you can:

– Gain greater self-aware­ness and emotional intelli­gence.

– Develop more effective coping mechanisms.

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– Improve relationships and communication.

– Enhance emotional resil­ience and well-being.

– Unlock personal growth and transformation.

Conclusion

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Navigating your emotion­al landscape is a journey of self-discovery and healing. By understanding the components of your emotional landscape and exploring its regions, you can gain a deeper connection with yourself and develop a more authentic, wholehearted existence.

Remember, your emotion­al landscape is unique and ever-changing, and embracing its complexities can lead to a more fulfilling and meaningful life.

BY ROBERT EKOW GRIMMOND-THOMPSON

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