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Banks urged to offer more digital solutions to customers
President of the Chartered Institute of Bankers, Rev. Mrs Patricia Sappor, has urged banks to deepen their collaboration with the financial and technology (Fintech) organisations to enable them offer more digitised solutions to customers.
She believed a lot of banks had intensified their digital operations in the wake of the COVID-19 pandemic but there was still more to be done to improve efficient service delivery.
According to her, banks could reduce operational cost by employing innovative means of doing business, in addition to encouraging clients to patronise digital channels such as Mobile Applications, USSDs, Internet Banking, among others.
Speaking at a virtual seminar to discuss the impact of the COVID-19 on the banking sector, Mrs Sappor tasked banks and other financial institutions to “proactively stay in touch and build good relationships with their clients” and support them through difficult times.
“One of the key impacts of the current pandemic is the emphasis on social distancing and contactless payment options. The situation presents financial institutions with the opportunity for digital transformation both at the front and back office levels,” she said.
Increase partnership with technology firms, she noted, could result in “efficient service delivery, quicker turn-around time and improvement in overall service experience for customers.”
While urging banks to continue observing all COVID-19 protocols, she further urged individuals and entrepreneurs to develop a savings culture.
“Banks have had to re-strategise and re-prioritise projects with the influx of the COVID-19 pandemic. Banks can no longer go back to their old ways of operating since the needs and psyche of customers have changed significantly as a result of COVID-19,” Mrs Sappor noted.
She said procurement of PPE and other items for the wellbeing of staff and customers had, to some extent, increased the operation cost of banks, adding that the pandemic had also led to low deposits, non-performing loans, among other challenges.
“Shareholders may, therefore, experience low returns on their investments and some may not even receive dividends at the end of 2020 financial year,” she added.
The virtual seminar, hosted by Krif Media Limited, brought together players in the industry to deliberate on measures to handle the impact of the pandemic on the sector.
Rev. Kennedy Okosun, Executive Chairman of Krif Ghana Limited, also asked stakeholders to implement strategies to help protect financial institutions from the effects of the pandemic so they could continue to be the “engine of growth” for businesses.
Mrs Abiola Bawuah, Regional CEO of United Bank of Africasaid even though COVID-19 had hit the sector hard, it had presented various opportunities for “thinking outside the box and we must all learn lessons for future interventions.”
Mrs. Mary Brown, former Deputy Managing Director of Prudential Bank, in her speech suggested that banks must set up a “Special Credit Coordinating Room that will be responsible for selling and operationalising the Bank’s Credit Strategy in response to the crisis.”
By Spectator Reporter
News
Minister of Health appeals to Tamale Teaching Hospital striking doctors
The Minister of Health, Kwabena Mintah Akandoh has appealed to the striking doctors at the Tamale Teaching Hospital (TTH) to calll off the suspension and come to the negotiation table.
However, he refused to apologise as demanded by the striking doctors.
The doctors after a meeting yesterday have withdrawn emergency services following the dismissal of the Chief Executive Officer of the hospital.
This follows an unannounced visit to the hospital by the Minister on Tuesday.
The Minister made the appeal when addressing the media in Accra on Today, April 24 2025.
According to him, dialogue is the only way out to resolve the issue, adding that he was ready collaborate with them.
“I am prepared for us to come around the table and discuss whatever we need to discuss,” Mr Akandoh said.
“My humble appeal to my wonderful medical doctors and health professionals at Tamale Teaching Hospital is that I am the first person to take care of your interests. Therefore, let’s call off the strike and let’s all regroup and strategise going forward,” he concluded.
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Health Minister donates medical equipment to Tamale Teaching Hospital, pledges commitment to reforms
The Minister for Health Kwabena Miintah Akandoh has reiterated government’s commitment to address long-standing challenges in the health sector, describing the health system as one that requires urgent reform and collective responsibility.
He made these remarks during a donation of some essential medical equipment and supplies to the Tamale Teaching Hospital on behalf of the Ministry of Health.
The donation included a wide range of equipment such as ECG machines, ICU ventilators, cardiac monitors, anesthesia machines, infant incubators, and essential
Consumables amounting to about 35 items.
Among the items highlighted were
Emergency Health Equipment (EHE) sets, nebulizer sets, and medical-grade towels.
The Health Minister acknowledged the difficult working conditions health professionals continue to endure and emphasized that government efforts alone would not be enough to resolve systemic issues.
He called for unity across the health sector and urged all stakeholders, including medical doctors, nurses, and pharmacists, to work together to ensure that the country’s limited resources are used efficiently.
He noted that the wellbeing of the ordinary Ghanaian should be central to healthcare delivery, cautioning against practices that marginalize the underprivileged due to resource scarcity. According to him, every Ghanaian life is valuable, and the system must reflect that belief in both policy and practice.
Mr.Akandoh stressed that his leadership approach is rooted in humility, collaboration, and respect for all health workers. While acknowledging that change may come with challenges, he maintained that cooperation is key to achieving lasting improvements in the sector.
The Minister pleaded with health professionals in the Tamale Teaching Hospital to call off the strike and regroup to strategize on more effective ways to address their concerns through dialogue and collaboration with relevant authorities.
The donation to the Tamale Teaching Hospital forms part of a broader national initiative to modernize medical infrastructure and enhance service delivery in Ghana’s healthcare.
